Terms of service

General Terms and Conditions of NUVONDA

1 Scope of application

The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2 Contractual partner, conclusion of contract

The purchase contract is concluded with NUVONDA Genossenschaft.

By placing the products in the online shop, we submit a binding offer to conclude a contract for these items. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. contract language, contract text storage

The language available for the conclusion of the contract is German.

We save the text of the contract and send you the order data and our GTC in text form. You can view your order in our customer login.

4 Delivery and delivery conditions

After confirming your order, we will send the ordered items to the delivery address you have specified in the form of a beautiful parcel.

Should the delivery of the goods fail despite several delivery attempts, NUVONDA may withdraw from the contract.

5. offer

Our online offer is subject to change and non-binding. As a rule, the items offered in the online shop are available. If it is not possible to deliver one or more items due to a stock discrepancy, NUVONDA will inform you of this as soon as possible and offer you equivalent items. If none of these items are to your liking, the amount will be refunded.

6. prices

Our sales prices are ex warehouse and are quoted in Swiss francs excluding shipping costs.

7 Delivery and dispatch

7.1 Area of validity
We deliver throughout Switzerland and the Principality of Liechtenstein.

7.2 Shipping costs
For our delivery throughout Switzerland and the Principality of Liechtenstein, you pay a delivery charge of CHF 7.90.

8. payment options

The following payment methods are available in our shop:

8.1 TWINT, PayPal, credit card

You can also pay for your order by TWINT, PayPal or by credit card (VISA, Mastercard) via the secure payment system ‘Stripe’. NUVONDA shall bear the fees of the card institutions.

8.2 Purchase by invoice with partial payment option (POWERPAY)

As an external payment provider, MF Group/POWERPAY offers the payment option ‘Pay by invoice’. You can simply pay for your online purchase by invoice using the order invoice. If you do not make the payment within the specified period, you will receive a subsequent monthly invoice the following month with an order overview.

When a purchase agreement is made, POWERPAY takes on the amount receivable and processes it using the payment method selected. By selecting purchase by invoice, you are also agreeing to our GTC, POWERPAY’s GTC. (powerpay.ch/en/agb).

9. right of cancellation

Consumers are entitled to the statutory right of cancellation as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of cancellation.

10. gift vouchers

Gift vouchers are vouchers that you can purchase. You can pay for your order with a voucher from NUVONDA. To do this, enter the code on the gift voucher in the corresponding field of the order. A gift voucher can only be redeemed before completing the order process and for the full amount.

The amount of the gift voucher is fixed. Gift vouchers are only issued in CHF and are freely transferable.

Cash payment is excluded.

11. promotional vouchers

Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of advertising campaigns. Promotional vouchers can only be redeemed under the conditions stated therein, by the respective recipient, during the specified period and only once per person. Individual products may be excluded from voucher campaigns.

Promotional vouchers can be redeemed from a minimum order value of CHF 30; the value of the goods must in any case be at least equal to the amount of the promotional voucher. Any difference to a higher value of goods must be settled using the payment options offered. Promotional vouchers are neither paid out in cash nor do they bear interest.

A refund or re-delivery of promotional vouchers in the event of partial or complete return of the ordered products is excluded. Promotional vouchers can only be redeemed before completion of the order process. Subsequent crediting is not possible. The promotional voucher is non-transferable and may not be combined with other promotional vouchers. If you have used a promotional voucher for your purchase, we reserve the right to charge you the original price of the goods you are keeping if - due to your cancellation - the total value of the order falls below the value of the promotional voucher.

12. reservation of title

The goods remain our property or the property of the supplier until full payment has been made.

13. transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.

14 Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply. NUVONDA expressly reserves the right to supply the purchaser with a defect-free replacement if defects in the purchased item are asserted and established.

The above restrictions and shortening of time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the event of wilful or grossly negligent breach of duty and fraudulent intent
- in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the scope of a guarantee promise, if agreed
- insofar as the scope of application of the Product Liability Act is opened.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service team during office hours by e-mail at service@nuvonda.com

15 Liability

We shall always be liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the event of wilful or grossly negligent breach of duty
- in the case of guarantee promises, if agreed, or
- insofar as the scope of application of the Product Liability Act is opened up.
In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

16. right of return

You can cancel the contract within 14 days of receipt of the goods by returning the goods with a description of the reason for the return. The return of the goods is at your own risk and expense.

Only items that are absolutely undamaged and in perfect, unworn condition will be accepted for return. The items must be returned in their original, unadhesive and undamaged packaging. In particular, worn, soiled, damaged or badly smelling products cannot be returned. If this is not the case, we reserve the right to assert claims for compensation.

The return is to be addressed to:

NUVONDA
c/o Stadtlandkind GmbH
Xenia Tsawa
Spühlstrasse 4
9016 St. Gallen
E-mail: hallo@nuvonda.ch

You can deduct the amount of a returned item from the total amount. If the total amount has already been transferred to NUVONDA, you can choose between a voucher or a cash refund. The shipping costs will not be refunded.

17 Data protection

Further information on the handling of customer data can be found in the separate privacy policy, available at

https://nuvonda.ch/policies/privacy-policy

The privacy policy is an integral part of these GTC.


18. place of jurisdiction

Swiss law is applicable. The place of jurisdiction is the registered office of the NUVONDA Cooperative in Zurich.

19. final provisions

Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. In place of the invalid provision, the relevant statutory provisions shall apply.