NUVONDA FAQ: Frequently Asked Questions about Sustainable Fashion Switzerland, Shipping, Returns & Service
Shipping, Returns & Service at NUVONDA
Shipping within Switzerland usually takes between 2 working days and approx. 1 week, depending on the brand. As soon as your order has been dispatched, you will receive a shipping confirmation with a tracking link.
For brands where we send your order directly from their warehouse to you via our importer, it is possible that a DHL tracking code will be issued first. However, only the Swiss Post tracking code is relevant for you. Since NUVONDA takes care of customs clearance, you will not incur any customs/import costs in this case.
The following shipping costs apply to you:
CHF 7.90
Many products are sent directly to you by our partners, because this way we keep transport routes as short as possible.
In addition, many of our labels and we pay attention to environmentally friendly packaging. Almost all products come from Europe, which reduces transport emissions.
At NUVONDA, you generally have a 14-day right of return.
There are a few exceptions where products cannot be returned. These will be explicitly communicated.
We appreciate your help in avoiding returns.
The return address is:
NUVONDA
c/o Stadtlandkind GmbH
Xenia Tsawa
Spühlstrasse 4
9016 St. Gallen
Yes, you are responsible for the cost of your return. As a small and completely self-financed company, we cannot offer free deliveries and returns because postage costs are actual expenses incurred.
Once your return has been received and checked by us, the refund will be issued immediately via the original payment method.
General questions about sustainable fashion
Sustainable fashion describes clothing that is produced in an environmentally friendly manner and under fair working conditions. This involves using materials such as organic cotton, recycled fabrics, or innovative fibers. At the same time, care is taken to conserve resources and extend the lifespan of the clothing.
Fair fashion stands for clothing produced under fair conditions. This means fair wages, safe workplaces, and transparent supply chains. The goal is to make the fashion industry more socially just.
Sustainable clothing protects the environment, reduces water consumption and CO₂ emissions, and ensures that people in production are treated fairly. At the same time, it is often more durable and of higher quality. In addition, there is also stylish and visually appealing fashion in the fair fashion sector - no compromises have to be made anymore.
You can identify sustainable clothing by:
- certified materials (e.g., organic cotton)
- transparent production chains
- fair working conditions
- durable quality
Sustainable fashion can be somewhat more expensive as it is produced under fair conditions and with high-quality materials. However, it usually lasts longer and is a conscious investment in quality and the environment.
Sustainable materials include:
Sustainable Fashion in Switzerland
You can find sustainable fashion in Switzerland in specialized online shops like NUVONDA, which focus on fairly produced and environmentally friendly brands. Pay attention to transparent information about materials and origin.
Yes, many sustainable brands produce in Europe and attach importance to short supply chains, fair working conditions, and high environmental standards. At NUVONDA, you will find a carefully curated selection of such brands.
Click here for an overview of our brands
Yes, of course, many - here are the Swiss labels:
In addition to NUVONDA, there are of course other online shops such as:
- Rrrevolve.ch
- tarzan.ch
- clother.ch
- fairdinand.ch
- glore.ch
There are now many fair fashion labels for a wide range of needs.
If you prefer a more basic style, you will certainly find many models at NIKIN , Dirts and Matona. Rotholz, Komana, Moya Kala and Bande de Cyclistes certainly appeal to those with a strong interest in fashion. At Ecoalf, Salzwasser and Avani you will find great, timeless classics.
Style & Sustainability
Combine timeless basics with individual statement pieces and opt for versatile colors and cuts. It's always important to only buy clothes that you genuinely like.
A capsule wardrobe consists of a few versatile clothing items. The goal is to consume less while creating more outfits.